© Lloyds Of Moncton 2007 | 770 Mountain Road, Moncton, NB, E1C 2R2 | Phone (506) 857-8554
FAQ
What are your showroom hours?
Our showroom is open from 8:00 AM to 5:00 PM Monday through Wednesday, Thursday & Friday 8:00 AM to 8:00 PM, Saturdays 8:00 AM to 5:00 PM.

How do I place an order?
We will need to have the delivery and pick up address, home or business phone number, and a contact person with a mobile number if possible. We will need the correct dates for delivery and pick up. We will also need a current credit card number along with the expiration date and the CVV code. The CVV code can be found on a VISA or Master Card on the backside of the card by your signature. We will also need the name on the card and the correct billing address for the credit card. You are welcome to place a quote, however the rental equipment will not be guaranteed unless a deposit is established or the invoice is paid in full.

What is your delivery policy?
Delivery happens at your request. We will deliver, set up, and tear down rental products at your request. Please inform us of your desired delivery time well in advance of your event. The cost is determined by time, location, and labour.
 
Do you offer setup ?
We can set up and take down all equipment (tables, chairs, cooking equipment, lighting, etc.) for an additional charge. Please call for pricing. 

What is your pickup policy?
All items delivered must be in the same condition and general area where they were left. Items not meeting those standards are subject to additional fees. 

What are the customer's responsibilities? 
Equipment is the responsibility of the renter from the time of delivery to time of return. Please be sure equipment is secure and protected from weather, vandalism or abuse when not in use. Damaged or missing items will be charged to the customer at replacement or repair cost, in addition to the rental fee. If you locate and return missing items, your account will be credited. Any damaged inventory for which you are charged will be available for 10 days following your event if you wish to pick-up these items.
All food-service items must be cleaned free of food. A cleaning fee will be charged if equipment is not returned clean.
 
Do you require a security deposit? 
A 50 % non refundable security deposit is required on all orders. The deposit applies to the balance, which is due 5 days prior to delivery.

What if we need to make a change to our order?
Please allow us 72 hours for minor changes and no less than a week for major changes. As always, making changes early is better to guarantee product availability. Please see Cancellation Policy below for reduction charges.

What happens if we cancel?
Any orders cancelled prior to 72 hours before the delivery date may be subject to a 50% cancellation fee. Orders cancelled within 72 hours of the delivery date are subject to a 100% cancellation fee. Special order items or services are subject to a 100% cancellation fee once the order has been placed. All orders placed two weeks prior to your event will receive a confirmation call. It is the customer’s responsibility to make any additions or cancellations of the rental equipment prior to the day of delivery.

What is your policy on shortages?
The customer is required to check the order carefully before and after use for shortages or damage. Contact Lloyd’s of Moncton immediately for repair or replacement. No claims will be honored after the event.

What are our payment options? 
Unless a charge account has been established, payment in full is due before delivery. Refunds are not issued for unused rental items. We accept all major credit cards (Visa / Master Card) cash/interact.
 
What is the rental period?
Rental rates are based upon a one-day, single-use rental, unless otherwise noted. Please call for extended-period rates. Lloyd’s of Moncton does its best to schedule delivery and pickup that is convenient for the customer and others being served during the same time period. Extended time because of delivery and pickup arrangements will not be charged.